Returns & Refunds

Because our products are food, we cannot accept returns of opened or used items. For everyone’s safety, opened jars are not eligible for return.

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@greavestallow.com with your order number and a photo. We will send a replacement or issue a full refund — your choice. You do not need to return the item.

Unopened, unused items in original condition may be returned within 14 days of delivery for a refund of the product price. Return shipping is the customer’s responsibility unless the return is due to our error. Email us first to start a return.

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the return or approving a damage claim. Original shipping charges are non-refundable except where the return is due to our error.

Greaves & Co. LLC · Greaves & Co., 1440 W. Taylor St #1273, Chicago, IL 60607 · hello@greavestallow.com